All orders valued over £150 are now delivered FREE ! * (applies to UK orders only)

Orders below £150 value are now £5.99 delivery (applies to UK order only).  We have a minimum order total of £30.

Please allow 7-10 working days for UK delivery (longer for the rest of Europe). Most items will arrive sooner.  Some items, such as gold items, are special order.  Please contact us for a delivery estimate.

Your order will not be sent until your payment has been authorised.  Please check your mailbox for email status updates. 

At present we cannot deliver to addresses other than that of the cardholder for security reasons.  If you would like your order delivered to another address, such as a place of work (that we can verify) please contact us.  We only sell to Western Europe.

Please check your delivery carefully as soon as it arrives.

If the box arrives damaged please mark this on the delivery note.  If you have any problems with your delivery please contact us straight away as there is only a very short time during which we can claim back for damage caused by couriers.

Please make sure you check the item very carefully for defects before you book your fitter.  If you do find any damage or defects please let us know within 24 hours of delivery.

Please see our terms and conditions for details about faulty products and returns, but in essence if you change your mind about your order please let us know within 7 days and we will let you know how the item can be returned.  If we hear from you within 7 days of delivery then the value of your order will be refunded, provided the goods are received back by us intact, undamaged and in original wrapping and condition.

This returns policy does not apply to specially made products which will have been made to your specifications which cannot be returned except in the case of faulty manufacture.  The 7 day return rule applies to distance selling only, and does not apply for orders subsequent to visits to our showroom, or in relation to bathroom orders at our showroom - in which case returns are at our discretion only, and may be subject to a re-stocking charge. 

Distance selling regulations apply to UK law only. 


Our VAT number is 378 4589 88